Customer portals FAQ

Updated 2026-09-07

What is a customer portal?

A branded site where your customers get rates and buy labels using the same carriers as your dashboard. See what are portals?.

How is a portal different from the Nitromule dashboard?

You and your team use the dashboard. Customers use the portal. Portal branding, presets, and Automation rules or portal package limits control what shoppers see.

Which portal type should I use?

• Outbound — customer ships to a destination you allow
• Return — customer ships back to you
• Round-trip — both legs in one flow
• Forms with labels — collect fields, then buy a label
• Get Label page — simple hosted buy-a-label link

Why does my portal show no rates?

Assign portal packages that include weight and dimensions. If the table is still empty, check the customer address and see rates not showing.

Can each portal have its own FAQs?

Yes. Portal FAQs are managed under Portal → FAQs in your Nitromule workspace and appear on that portal’s /faqs page and FAQ widgets. Merchant help for Nitromule itself lives on this help center.

Do portals need a special plan?

Check plans overview and the Portal section in your account — portal tools are plan-gated.