Rates FAQ

Updated 2026-09-07

Why did the price change at purchase?

Quotes can change after address validation, packaging updates, residential flags, signature/insurance extras, or carrier surcharges. The amount shown at purchase is what is charged for that label.

Can I see rates without an account?

Yes. Use free rate quotes on the public site, then create an account when you are ready to buy labels.

Why is a carrier missing from the rate shop?

Common causes: incomplete address, PO Box (blocks UPS/FedEx), missing weight or dimensions, restrictive portal Automation rules or portal package limits, or a disconnected BYOA account. See rates not showing and get rates.

What is the difference between Nitromule rates and my own carrier account?

Nitromule platform rates charge postage through your Nitromule Billing method. Bring-your-own account (BYOA) uses your UPS/FedEx (or supported) contract so the carrier bills you under that agreement.

Do checkout rates for WooCommerce work outside the US?

Nitromule Checkout Rates are for United States stores. See live checkout rates.

Why are portal rates different from dashboard rates?

Portals only show rates for packages you assigned and addresses that can be rated. Dashboard Automation rules change how your Incomplete orders are pre-filled — they are not a customer-facing portal markup screen.