Set up round-trip label checkout

Updated 2026-09-07

Round-trip checkout combines outbound and return labels in one customer journey — common for rentals, judging kits, and event gear that must go out and come back.

When to use round-trip

• The same package (or matched presets) travels both directions
• You want one payment / one session instead of two separate links
• You need predictable packaging both ways

Requirements

• Portals plan features for round-trip
• Clear outbound destination and return destination
• Presets that work for both legs (or separate presets per leg if supported)
• Automation / portal package limits for both directions

Setup steps

1. Create a round-trip portal flow.
2. Define the outbound ship-to (event, customer, or warehouse) and the return-to address.
3. Attach presets and rules for each leg.
4. Preview both label purchases end-to-end.
5. Publish and share the link in confirmation emails or onboarding docs.

Customer experience

1. Customer opens the round-trip link.
2. Completes outbound details and sees outbound rates.
3. Completes return details and sees return rates.
4. Pays for the combined (or sequenced) checkout your portal presents.
5. Downloads both label PDFs and your packing instructions.

Operational tips

• Label PDFs clearly: “OUTBOUND” vs “RETURN”
• Put the return label in the box when you fulfill outbound yourself
• Align due-back dates with carrier transit on the return leg
• Document void/refund messaging if customers buy too early

Troubleshooting

• Only one leg rates → check rules and addresses for the failing direction
• Lost return PDF → reprint from portal order history if available; avoid buying a duplicate without voiding
• Portals FAQ