Nitromule

Assign packages to a portal

Updated 2026-09-07

On this page

Portal customers should not invent dimensions. Create packages under Settings → Packages, then assign which ones the portal can sell or offer on Get Label.

Create packages (dashboard)

  1. Open Settings → Packages.
  2. Add a package with name, length, width, height, and weight.
  3. Save. These are the same package templates your team uses on Get Label.

Assign packages to the portal

  1. Open Portal settings for the portal you are publishing.
  2. Open the portal Packages / products packaging controls (portal package assignment).
  3. Include only the boxes customers are allowed to choose.
  4. Save the portal.

If no packages are assigned, the portal may show an empty or blocked package step — assign at least one before launch.

Why this matters

  • Get rates needs weight and dimensions. Assigned packages supply them.
  • Matching warehouse stock to named packages (for example “Medium kit”) reduces DIM surprises.
  • Keep the list short so customers decide quickly.

Dashboard multi-box shipments (several cartons on one order) are separate — see Multi-package shipments. Order automation that auto-assigns packages lives under Settings → Automation — see Automation rules.

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