Nitromule
Customer portals overview
Updated 2026-09-07
On this page
Portals let your customers self-serve shipping on a branded site — outbound, returns, round-trip, forms, and Get Label pages — using the same UPS/USPS/FedEx engine as your dashboard.
Start here
- Read What are portals?
- Configure branding & subdomain
- Add portal packages
- Set Automation rules
- Publish the portal type that matches your journey
Portal types
| Type | Customer goal | Guide |
|---|---|---|
| Outbound | Ship a package out | Outbound storefront |
| Return | Ship something back to you | Return label checkout |
| Round-trip | Outbound + return together | Round-trip checkout |
| Forms + labels | Answer fields, then buy a label | Forms with labels |
| Get Label page | Simple hosted buy-a-label link | Get Label pages |
Plans & FAQ
Portal features depend on your plan — plans overview. Common questions: Portals FAQ.
Dashboard-side returns (you place the order): return and round-trip.