Set up return label checkout

Updated 2026-09-07

Return label checkout lets a customer purchase a label that ships a package back to your return address — rentals, repairs, and mail-it-back programs.

When to use returns

• Gear must come back to your warehouse
• You do not want to email one-off return PDFs
• The customer should pay (or you absorb cost via rules/coupons you configure)

For outbound + return together, prefer round-trip checkout.

Requirements

• Portals-enabled plan
• Correct return destination for inbound packages
• Preset packages that match how customers will pack returns
• Automation / portal package limits that allow inbound lanes to your facility

Setup steps

1. Create a return portal / checkout flow.
2. Lock the destination to your return warehouse when the product supports a fixed return-to address.
3. Add presets (for example “small soft case”, “medium box”).
4. Configure carriers/services you accept for inbound.
5. Brand the page and publish the link (email after rental, QR at pickup, etc.).
6. Buy a test return label yourself and confirm the PDF and destination.

Customer experience

1. Customer opens the return link.
2. Confirms package preset and ship-from (their address).
3. Pays for the return label.
4. Prints and drops the package with the carrier.

Operational tips

• Spell out what must be included (serial cards, chargers)
• Match presets to the outbound packaging when possible
• Staff the return dock for the carriers you enable
• Use forms with labels if you need RMA numbers before labeling

Troubleshooting

• Label ships to the wrong warehouse → fix the portal return-to address
• Customer cannot get rates → validate their ship-from; check presets
• Need dashboard-side returns instead → return and round-trip