Nitromule

Troubleshoot eBay order sync

Updated 2026-09-07

On this page

When eBay orders do not appear or tracking never shows for the buyer, reconnect OAuth and confirm you bought the label from the imported order.

Symptom

  • Store connects then drops
  • Paid orders missing in Nitromule
  • Label purchased but eBay still awaiting shipment

Fix

  1. Reconnect OAuth — Stores → eBay → Connect; allow pop-ups; complete consent.
  2. Sync manually on the store card.
  3. Confirm the order is paid / awaiting shipment on eBay.
  4. Confirm you authorized the correct eBay seller account.
  5. For tracking: open the Nitromule imported order and verify the label is attached there — not a standalone Get Label shipment.
  6. Sync again after purchase; check the eBay order details for the tracking number.

Prevent

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