Troubleshoot rates not showing

Updated 2026-09-07

If the rate table is empty or a carrier is missing, the shipment data, address type, or portal rules are usually wrong — not “carriers are down.”

Symptom

• Get rates returns no rows
• Only one carrier appears when you expect three
• Portal checkout shows no shipping options
• Rates appear then disappear after adding signature/insurance

Checklist

1. Ship-from set and complete (ship-from guide)
2. Ship-to has street, city, state, ZIP (and unit if needed)
3. Weight greater than zero
4. Dimensions present when required (many services need L×W×H)
5. Address is not a PO Box if you expect UPS/FedEx
6. For portals: presets enabled and rules not blocking all services
7. For BYOA: carrier account still connected (BYOA)
8. Extras cleared temporarily (signature/insurance can eliminate cheap services)

Fix

1. Fill missing fields and validate the address.
2. Try a known-good domestic street address to isolate data vs account issues.
3. Remove extras and re-quote.
4. On portals, loosen rules and confirm presets have weight/dims.
5. Reconnect BYOA if your account rates vanished.
6. If only one carrier fails persistently while others work, check support/status for carrier outages.

Still empty?

Work through common errors and get rates. For Woo checkout specifically, see checkout rates and Woo troubleshoot.