Set up an outbound shipping storefront

Updated 2026-09-07

An outbound storefront is a branded portal where customers purchase a label to ship a package to a destination you allow — ship-to-event, ship-to-studio, or ship-to-customer.

When to use outbound

• Customers need to send something to your event, warehouse, or partner
• You want them to pay for postage at checkout
• You want preset package sizes so rates stay predictable

For returns only, use return label checkout. For both directions, use round-trip.

Requirements

• Plan that includes portals
• Branding and subdomain configured
• At least one preset package (recommended)
• Automation / portal package limits that allow the lanes you support
• Clear destination rules (fixed destination vs customer-entered ship-to)

Setup steps

1. Open Portals in Nitromule.
2. Create or select an outbound storefront.
3. Set logo, colors, and public subdomain.
4. Add portal packages customers can choose.
5. Configure Automation rules or portal package limits: carriers, services, markups, blocked regions.
6. Set whether ship-to is fixed (your venue) or entered by the customer.
7. Preview the portal as a guest in a private window.
8. Publish and copy the public URL into emails / QR codes / your site.

Customer experience

1. Customer opens your portal link.
2. Chooses a package preset (or enters dims if you allow).
3. Enters addresses as the flow requires.
4. Compares rates and pays.
5. Downloads / prints the label PDF.

Operational tips

• Place a cheap test purchase before launch day
• Publish packing instructions (what fits in each preset)
• Monitor failed checkouts (address validation, payment)
• Align venue receiving hours with when labels are purchased

Troubleshooting

• No rates → presets missing weight/dims; rules too restrictive; rates not showing
• Wrong branding → branding and subdomain
• Paid but no PDF → find portal order id; retry download; contact support with that id